How Do I Choose the Right Scale?

1:6 and 1:12 describe furniture proportions. Actual doll fit also depends on the product’s usable space, your doll’s measurements, clothing and pose.

Some baby cots and rocking cradles use 1:6 baby-furniture proportions while fitting dolls around 15 cm tall. Compare the individual product details before choosing.

Read the 1:6 and 1:12 Scale & Size Guide

Are Duties and Import Taxes Included?

Duties and import taxes are included for delivery destinations available at checkout. In exceptional cases, events beyond our reasonable control, national customs requirements or a particularly remote address may prevent DDP delivery. If this happens, we will contact you promptly to discuss alternatives and agree a solution before making any changes or requesting any additional payment. Your statutory consumer rights remain unaffected.

How Long Does Delivery Take?

Orders usually dispatch within 2 calendar days. We dispatch Monday to Saturday. Delivery estimates include handling time and are stated in calendar days.

Available delivery services, estimated delivery times, shipping charges and any free-shipping threshold are shown at checkout for your destination. Free-shipping eligibility varies by destination.

All Christmas ornaments receive a free upgrade to fast air shipping, whichever delivery method you select at checkout. Estimated delivery is approximately 7–9 calendar days, including handling time. Any applicable delivery charge is shown at checkout.

Read the Shipping & Delivery policy

How do I track my shipment?

Once your order is dispatched, you will receive an email containing your tracking number. You can monitor your shipment's journey in real-time by entering this number at our official tracking partner: www.17track.net/en.

What should I do if my goods arrive damaged?

Please contact us as soon as you notice a problem, with your order number and, where available, photos of the item and packaging. Photos help us assess the issue. You can contact us even if you could not inspect the parcel with the courier present. The change-of-mind return period does not limit your applicable rights for faulty or incorrectly supplied goods.

I am missing an item from my order.

First, please thoroughly check all packing materials, as small miniatures are often carefully wrapped inside corners of the box. If an item is truly missing, please email us immediately. Every Aizulhomey package undergoes strict weight and photographic checks before leaving our warehouse, allowing us to quickly investigate and resolve any discrepancies.

How Do I Request a Return or Refund?

Email service@aizulhomey.com with your order number and the items concerned. We reply within 48 hours. The policy below explains return windows, postage responsibilities and refund timing.

Read the Returns & Refunds policy